Delivery & Returns

For any order from Belgium, delivery will be done between 7 and 15 working days, except in the case of a stock shortfall of our suppliers in what case the client will be notified about the issue.

Any product can be returned for 14 days after reception (excluding promotional products).

 

The Kami team will do its best to send your order without delay. Unfortunately we depend on our shipping partners which we chose on the basis of their ecological footprint. If you experience any problems or delays, don’t hesitate and write us at hi@kami-basics.com. We will reply as soon as possible!

Delivery in Belgium

  • In Brussels : Delivery is free and will be carried by bike! You can also come and pick-up at Kami Basics site (Boulevard d'Anvers 40, Brussels)
  • Outside of Brussels : € 4 by Hytchers, € 6 by Bpost.

Delivery in Europe

Our delivery prices are calculated on those of the post office of each country : 

  • France : € 12 (0-2 kg) ; € 13 (2-10 kg) ; € 22 (10-20 kg) ; € 24 (20-30 kg)
  • Germany : € 8.50 (0-2 kg) ; € 9 (2-10 kg) ; € 10 (10-20 kg) ; € 11 (20-30 kg)
  • Luxembourg : € 8.50 (0-2 kg) ; € 9 (2-10 kg) ; € 12.50 (10-20 kg) ; € 16 (20-30 kg)
  • Netherlands : € 8 (0-10 kg) ; € 10 (10-20 kg) ; € 11 (20-30 kg)
  • Italy : € 20 (0-2 kg) ; € 25 (2-10 kg) ; € 34.50 (10-20 kg) ; € 46.50 (20-30 kg)
  • Spain : € 21 (0-2 kg) ; € 33 (2-10 kg) ; € 50 (10-20 kg) ; € 72 (20-30 kg)
  • Switzerland : € 27 (0-2 kg) ; € 37 (2-10 kg) ; € 52 (10-20 kg) ; € 71 (20-30 kg)

Please note that if your delivery option is "Pick up on site" you have 60 days to come pick you order up. Past these 60 days, you won't be able to recover your order.

Exchange and returns

After receiving your parcel, you have a period of 14 days to return your purchase at your charge if it doesn’t suit you (excluding promotions). Don’t hesitate writing us at hi@kami-basics.com if you have questions about the returns. Upon receipt of your parcel in our offices, you will be immediately fully reimbursed (initial shipping cost + product) on the same bank account from which the payment was done (a maximum delay of 10 working days may apply). The products have to be returned in the original packaging and in their original state.

In order to return the product you will have to go on the following link: 

http://send.hytchers.com/Send/Index#page-top

All you have to do is:

1. Fill in your details and our address: Kami Basics, Boulevard d'Anvers 40, 1000 Bruxelles.

2. Print your label.

3. Look for the nearest drop off point.

Price of return: 3,65€